Just like any home appliance your solar power system may need service from time to time.
While solar power and battery storage systems don’t contain any moving parts you may still have questions about maintenance and performance. Our dedicated service department team is ready to help.
SunFarm Energy is one of the only solar power installation companies in our region to offer service across the Gulf Coast. We’ve helped hundreds of customers with system maintenance – whether they initially installed with us or not.
Our team will assist you with a variety of issues both big and small. Having trouble tracking system production on your smartphone app? We will troubleshoot your gateway communications. Is it time for a roof replacement? We can remove and replace your system once the project is complete. Have a faulty panel in your array? We’ll replace the underperforming equipment under warranty.
No matter what you’re dealing with we’re here to help you keep your solar power system performing at its best.
Available Services
- General Troubleshooting
- Production Issues
- Metering Issues
- Communication/Gateway Issues
- Replacement of Parts Under Warranty
- Roof Leaks
- Poor Install Workmanship
- Removal & Replacement
- Panel Cleaning
Solar Evaluation Reports
SunFarm Energy is proud to provide a Solar Evaluation Report for existing systems. Ensure your system is working properly with an onsite inspection and written evaluation of your system.
Whether your array was installed by SunFarm Energy or another business. Learn more and request your Solar Evaluation Report today.
Service FAQs
Check for Blocked Panels:
Look at your solar panels from the ground. Are they dirty or blocked by debris like leaves? If you can safely do so, gently spray them with a hose from the ground to loosen any debris that may be impacting production.
Check Your Tesla Gateway:
Find your Tesla Gateway (often near your electrical panel).
Check the lights:
Green: Everything is fine.
Yellow: Something might need attention.
Red: There’s a problem.
If the light is yellow or red, restart the Gateway:
Turn off the Gateway using the switch on the bottom.
Wait 5 minutes, then turn it back on.
Check Your Breakers:
Go to your electrical panel. Look for any switches that are off or in the middle. Flip them “off,” then back “on.” If you’re not sure, leave them alone and give us a call.
Check the Tesla App:
Open the Tesla app on your phone. Look at your solar production. Compare it with what you usually see on a sunny day.
If production seems like it’s much lower, this might indicate a problem.
Listen for Strange Noises:
Stand near the Tesla Gateway or inverter and listen. Do you hear any unusual buzzing or clicking? If so, note it.
Check for Blocked Panels:
Look at your solar panels from the ground. Are they dirty or blocked by debris like leaves? If you can safely do so, gently spray them with a hose from the ground to loosen any debris that may be impacting production.
Check Your Enphase Envoy:
Find your Enphase Envoy device (often near your electrical panel or inside your home). Check the lights on the Envoy:
Solid Green: System is fine.
Flashing Yellow or Red: There’s an issue.
If the light is flashing yellow or red, try rebooting:
Unplug the Envoy.
Wait 5 minutes, then plug it back in.
Check Your Breakers:
Go to your electrical panel. Look for any switches that are off or halfway. Flip them “off,” then back “on.” If you’re unsure, leave them alone and give us a call.
Check the Enphase App:
Open the Enphase Enlighten app on your phone. Check today’s energy production and compare it to a sunny day. If it’s much lower, there might be an issue.
Listen for Strange Noises:
Stand near the Envoy or inverter and listen. Any strange buzzing or clicking could indicate a problem.
Check for Blocked Panels:
Look at your solar panels from the ground. Are they dirty or blocked by debris like leaves? If you can safely do so, gently spray them with a hose from the ground to loosen any debris that may be impacting production.
Check Your SolarEdge Inverter:
Find your SolarEdge inverter. Check the screen for any error messages:
Green Light: System is working fine.
Red or Orange Light: There’s an issue.
If there’s an error or red light, try restarting the inverter:
Turn off the inverter using the red switch (DC switch).
Wait 5 minutes, then turn it back on.
Check Your Breakers:
Go to your electrical panel. Look for any switches that are off or halfway. Flip them “off,” then back “on.” If you’re unsure, leave them alone and give us a call.
Check the SolarEdge App:
Open the SolarEdge monitoring app on your phone. Look at your solar production today and compare it to a typical sunny day. If it’s lower, something might be wrong.
Listen for Strange Noises:
Stand near the SolarEdge inverter and listen. Unusual buzzing or clicking sounds could indicate a problem.
What Our Customers Say About Service
“We all want to deal with companies that stand by their word. In our experience, SunFarm is one of those companies. Two and a half years ago, SunFarm installed Tesla solar panels and batteries to our house. We couldn’t be happier with the product or service, with the emphasis on service. The inverter, still under warranty, went out two months ago. As quickly as they could, SunFarm replaced the inverter with no expense to us.”
– Bill S in Panama City Beach
The service team was very professional and walked me through the process of the install. They were promptly on time and worked quickly to get me back online with my panels. I look forward to doing business with them again in the future!
– John C. in Gulf Breeze
We had a great experience from sales to installation and after. Maybe a year after installation they replaced a panel not performing correctly without me requesting it. Great value!
– Daryl B. in Milton
*Reviews have been edited for brevity and clarity.
Contact our service department team today at 850-472-0341 ext. 105 to get started. A member of our team will reach out shortly to discuss your system needs.
