Service Department

What should I do if my system isn’t producing energy? 
– Check for shading on panels and weather conditions. 
– Verify that the system is turned on. 
– Inspect your internet connection if your system relies on Wi-Fi. 
– Check and reset breakers (see steps below). 

How do I monitor my system’s performance? 
– Use the respective mobile apps: Tesla App, Enphase Enlighten, or SolarEdge Monitoring App. 

How often should I maintain my system? 
– Clean your panels annually or as needed to remove debris. 
– Schedule professional maintenance if production drops unexpectedly. 

Common Issues

1. System Offline
– Check your internet connection. 
– Restart your Wi-Fi router. 
– Reconnect Tesla devices via the app. 

2. Powerwall Not Charging or Discharging
– Check grid status—Powerwalls may not charge during outages. 
– Verify battery settings in the Tesla app. 

3. Inverter Error
– Review error codes in the Tesla app. 
– Reboot the inverter if directed by Tesla support. 

Self-Help Steps

1. Check and Reset Breakers
– Locate your electrical panel. 
– Identify the breakers labeled for Solar, Powerwall, or Tesla Energy. 
– If a breaker is in the middle (tripped) position, switch it completely off and then back on. 
– Verify system functionality in the Tesla app. 

2. Check Internet Connection
– Open the Tesla app and verify that the system is online. 
– Follow in-app instructions for reconnecting to Wi-Fi. 

3. Reboot the System
– Power off the inverter and Powerwall via the main breaker. 
– Wait 5 minutes, then power on the inverter and Powerwall. 
– Confirm functionality in the Tesla app. 

4. Monitor Power Flows
– Access the Tesla app to ensure power flows between solar, battery, and grid are balanced. 

Additional Resources: 
Tesla Support Website 

Common Issues

1. System Offline
– Confirm that your Envoy communication gateway is connected to Wi-Fi. 
– Check for firmware updates in the Enlighten app. 

2. Low Energy Production
– Check for shading or soiling on panels. 
– Ensure no breakers have tripped. 

3. Microinverter Errors
– Use the Enlighten app to identify affected panels and microinverters. 
– Reset the affected microinverter by cycling the circuit breaker. 

Self-Help Steps

1. Check and Reset Breakers 
– Find the breaker labeled Solar, PV Array, or Enphase System in your electrical panel. –
– If the breaker is tripped, switch it completely off and then back on. 
– Check the Envoy status lights or the Enlighten app to confirm reconnection. 

2. Check the Envoy Connection
– Ensure the Envoy gateway is powered and connected to Wi-Fi. 
– Reconnect using the Enlighten app if disconnected. 

3. Reboot the System
– Switch off the solar circuit breaker. 
– Turn off and restart the Envoy gateway. 
– Turn the solar breaker back on. 

4. Inspect System Status
– Use the Enlighten app to verify system health and identify errors. 
– Check system production compared to previous performance. 

Additional Resources
Enphase Support Website 
 

Common Issues

1. System Offline
– Verify that your inverter is connected to the SolarEdge monitoring platform. 
– Reconnect via Ethernet or cellular connection. 

2. Inverter Error Code
– Consult the error code list on the inverter screen or SolarEdge app. 
– Follow system-specific reset procedures. 

3. Low Energy Production
– Inspect for physical obstructions or debris on panels. 
– Confirm that no breakers or safety switches have tripped. 

Self-Help Steps

1. Check and Reset Breakers
– Locate the electrical panel and find the breakers labeled SolarEdge, PV Array, or Inverter. 
– If the breaker is in the tripped position, switch it completely off and then back on. 
– Verify system performance in the SolarEdge app. 

2. Reboot the Inverter
– Turn off the AC breaker. 
– Turn off the DC disconnect switch. 
– Wait 5 minutes, then power on DC and AC in sequence. 

3. Check for Error Codes
– Access the error log on the inverter screen. 
– Use the SolarEdge app for error descriptions and guidance. 

4. Verify Internet Connection
– Check your router and confirm the inverter’s connection. 
– Reconnect using SolarEdge’s setup instructions. 

Additional Resources
SolarEdge Support Website